Please visit http://www.dell.comLocation : HyderabadDesignation : Process AssociateQualification : B.E/ B.TechExperience : FreshersComplete Description :
Walk in Interviews in Dell
Tech Support
JobsCafe.com
Functional Area: ITES/BPO/KPO,
Customer Service, Ops.
Desired Candidate Profile:
• Should have completed Graduation.
• UnderGraduates should have atleast 1yr International call center OR 2yrs
other domain experience.
• BE/BTECH
freshers 65% Or 1yr International call center exp.. Good
communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or
ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First - level Technical Support on basic operational or maintenance
of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated
tools.
• Identify and provide input on unique or recurring customer problems.
Job Description
Walk in interviews : Monday to
Friday 11am - 5pm
Venue:-
Dell international services,
HITEC City Layout,
HITEC City,
Hyderabad,
Beside Cyber Gateway.
Reference: Pls mention " Job
Portal - Shiva" in the application form at Dell